How long until I receive my unlock order?
Please see the order page where you placed your unlock request. This page will contain delivery timescales for your unlock code. If your order is still within these timescales then please refrain from contacting customer support as this will divert time away from dealing with your order, thus it will take longer for your code to reach you.

I haven't received my order and it's outside the timescales for delivery?
All of our unlock codes are issued via email, unfortunately some free email service block our emails as SPAM. Please ensure that you check your spam mailbox in full before contacting our customer support department as you will normally find the unlock code waiting for you there.

Is unlocking your phone illegal?
Local laws in different countries vary but in the UK it is 100% legal to unlock your handset whether your phone is under contract or not. Anyone can supply the code, it doesn't have to come from your network provider. Some people will have you believe that unlocking is illegal. This is not true in the UK.

I'm not in the UK, can my phone still be unlocked?
Yes, we can unlock handsets no matter where in the world you are because our service is done via email. Provided you give us the correct information at the time of your order (including the correct email address), we will supply your unlock codes without problem.

What does your 100% unlocking guarantee cover?
This guarantee comes into effect when unlock codes have been produced. These codes will be 100% correct provided that the information you supplied at the time of the order was also 100% correct. We don't guarantee that every phone will have unlock codes generated as this is simply not possible. If no codes are generated for your handset then we'll be able to refund your payment in conjunction with our refund policy.