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A lot of your prices
say "From £x.xx", can you clarify
why this is and why there isn't a
single price?
The simple reason is that not all
handsets of the same make and model
cost the same to unlock. Our
codes are sourced from a large
database of servers around the world
depending on make, model and network
which the handset is locked to.
You may have a Nokia N95 that is
locked to Vodafone UK and it will
cost a certain price. However
the same phone may be locked to 3G
UK and the cost will be different.
This is down to the service provider
lock and how difficult it is to
calculate the code for that network.
Some handsets (such as Motorola)
have a set price because the
majority of codes are sourced from
one server and therefore costs are
the same. If in doubt you may
contact
us before placing your
order to get a definitive price for
unlocking your handset prior to
purchase. Remember the price
we quote on our order pages is the
cheapest possible price for
unlocking handsets of that specific
model. Your price may vary and
you will have the opportunity to
cancel your order for a refund if
there is an extra charge for your
handset.
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How long until I
receive my unlock order?
Please see the order page for the
timescales for your particular make
and model. Some handsets can
be unlocked within a few hours, some
can take several days and in extreme
cases a couple of weeks to generate
an unlock code.
The reason for the difference is
that certain servers will only
accept unlock requests at certain
intervals during the month.
Blackberry handsets can only be
submitted every two weeks for
unlocking where as Motorola handsets
are usually unlocked within 24
hours.
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Is unlocking
illegal?
Unlocking a mobile phone to enable
it to use another networks SIM card
is perfectly legal in the most
countries around the world. When a
mobile phone is created, it is
designed to use any networks SIM
card. However your network provider
adds a lock to the phone so that you
cannot use a competitors network.
You must always check the local laws
of your country to verify if
unlocking your handset is legal.
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Using the Samsung
Software I received the response
"TAT Mode Failed". What does this
mean?
When you receive the "TAT Mode
Failed" message this means that the
TAT unlock signal is not reaching
your handset. There are 3 main
causes for this which are described
below:
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The most common cause for
this error is down to the fact that the cable you are
using is not compatible with sending an unlock signal.
On our order page for the unlock software, we ask you to
verify that the cable is correct prior to purchase.
Please see our
order page
to ensure you are using the correct cable.
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Some new software
versions are difficult to get into the "testmode" which
establishes contact with your handset. This is easily
solved by clicking the C button on your computer
multiple times until the software is ready with "sending
bootloader".
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You may have not selected
the correct COM port to send the unlock signal to your
handset. Please download our
User Guide (PDF)
for the remote software which gives clear instructions
on selecting the correct COM port. Please download
this PDF file if
you are trying to unlock a 3G Samsung handset
(i.e. G800)
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Does it matter that my phone is locked to a
network abroad?
Not at all.
Provided that your handset is locked to a GSM network
(digital network) then we can unlock your handset whether it
is a UK handset or a Brazilian network. If in doubt, feel
free to
drop us an email.
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Can you unlock any handset from any network?
The majority of handsets,
regardless of network can be unlocked. If for any
reason we are unable to offer you a suitable unlock solution
for your handset, you will be refunded.
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Can you unlock barred/blacklisted handsets?
Unfortunately
barred/blacklisted handsets are illegal to be unlocked in
the UK and therefore we cannot offer you a service to do so.
However if you have attempted to unlock your handset and the
IMEI number has been reset to all zero's (00000000000000)
and you simply wish to have the handset reprogrammed to it's
original factory given setting, then
drop us a message as
we may be able to help you.
Please understand that
proof of IMEI number will be required, this will be in the
form of a sticker printed underneath the battery of the
handset as well as the side of the box the handset came in.
We will not under any circumstances set your IMEI
number to anything other than it's factory original as this
is strictly illegal.
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Do you offer discounts for bulk unlocking
orders?
Yes we do. Please
contact
us
for further information.
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You offered a guarantee to unlock my handset
but have emailed me to advise there are no codes. What's
going on?
Our guarantee is in relation to when a
code generated and is delivered for your handset. If
the server is successful in generating an unlock code for
your phone, then we guarantee that the code delivered will
unlock your handset.
We cannot and do not
guarantee that the server will generate an unlock code for
your handset as this may not be possible and is beyond our
control. In the event of this happening we reserve the
right to offer you an alternative.
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The remote software
I bought it not connecting to my
phone correctly. What should I
do?
Here are some tips to ensure success
when unlocking your handset via
remote software (Samsung, Sony
Ericsson, Nokia or Blackberry)
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Ensure that the datacable (USB) you are using is correct
for the software. See the order page for your
handset brand for more information.
-
Ensure that the cable is not faulty.
-
Install all drivers for your handset data suite and USB
cable. This will come in the form of a CD-ROM when
you purchased your handset.
-
Update the handset firmware to make sure that you are
running a compatible handset.
-
Switch off your Anti Virus and Firewall before
attempting to unlock your phone. This is to ensure
correct connectivity to the remote unlock server.
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READ the USER
GUIDE carefully for your specific brand of handset.
For Samsung handsets you can find this on our website.
For other brands check the email that was sent to you
with your order for your user guide.
Many quieries and troubleshooting can be resolved by
reading the guides carefully.
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Sony Ericsson
Software Users should ensure that ActiveSync is
turned completely OFF before using the
software.
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Ensure that you are using a machine running Windows
XP operating system. The remote software
packages are not compatible with any other operating
systems (including Windows Vista).
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